Privacy Policy

1. Introduction

At Mous Media, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Information:

Information that you provide directly to us, such as:
Name and contact information (email address, phone number)
Company name and job title
Billing and payment information
Project requirements and specifications
Communications and correspondence with us

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:
IP address and device information
Browser type and version
Operating system
Pages visited and time spent on our website
Referring website or source
Click patterns and navigation behavior

3. How We Use Your Information

We use the information we collect for various purposes, including:
Providing, maintaining, and improving our services
Processing transactions and sending related information
Responding to your inquiries and providing customer support
Sending promotional communications (with your consent)
Analyzing website usage to improve user experience
Protecting against fraudulent or unauthorized activity
Complying with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities on our website. Cookies are small data files stored on your device that help us improve your experience and analyze site usage.

Types of cookies we use:
Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Marketing Cookies: Used to deliver relevant advertisements
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: With third-party vendors who assist us in operating our website and providing services
Legal Requirements: When required by law or to respond to legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
Consent: With your explicit consent for specific purposes

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of sensitive data in transit and at rest
Regular security assessments and updates
Access controls and authentication requirements
Employee training on data protection practices
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
Active client relationships and ongoing projects
Legal, accounting, or reporting requirements
Resolution of disputes or enforcement of agreements
When personal information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:
Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Objection: Object to certain processing of your information
Withdrawal: Withdraw consent for marketing communications
To exercise any of these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Indonesia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: hello@mousmedia.net
Phone: +6281-2464-02420
Address: Jalan Trengguli 1 Nomor 45, Denpasar Timur, Bali, Indonesia
We will respond to your inquiry within a reasonable timeframe and do our best to address your concerns.